Responsible Gaming
at crorebet
crorebet is committed to providing a safe, fair, and transparent betting environment for all players across Bangladesh. We provide tools, resources, and guidance to help you stay in control — because enjoyment should always come first.
Why It Matters
Six Pillars of Our Player Protection
Age Verification
All players must be 18 years or older. We conduct mandatory age and identity verification on every account before any real-money activity is permitted on crorebet.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account dashboard. Once a limit is set, it takes effect immediately and can only be increased after a mandatory 7-day cooling-off period.
Time-Out Features
Need a short break? Activate a temporary time-out ranging from 24 hours to 6 weeks. Your account is suspended for the chosen period, and no marketing communications will be sent during this time.
Self-Exclusion
Players who feel they need a longer break can enrol in our self-exclusion programme for periods of 6 months, 1 year, 3 years, or permanently. Requests are actioned within 24 hours.
Reality Checks
Enable periodic session alerts that remind you how long you have been playing and how much you have wagered. These pop-up notifications help maintain awareness during extended sessions.
Dedicated RG Support
Our trained responsible gaming support team is available 24/7 via live chat and email. They provide confidential, non-judgmental assistance to any player who feels gambling may be affecting their life.
1 Our Commitment to Safe Play
At crorebet, responsible gaming is not a legal checkbox — it is a core value woven into every aspect of how we operate. We believe that betting and casino games should be a form of entertainment, enjoyed within personal limits and never at the cost of financial wellbeing, mental health, or family relationships.
crorebet serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Cox's Bazar — and we recognise that our platform carries a meaningful responsibility toward each one of those individuals. We take that responsibility seriously.
Our responsible gaming framework is built around four guiding principles: prevention (stopping problem gambling before it starts through education and tools), detection (identifying at-risk behaviour through account monitoring), intervention (proactively reaching out when warning signs appear), and support (connecting players with professional help when needed). Every policy and tool described on this page flows from those four principles.
2 Age Restriction Policy (18+)
2.1 Verification Process
Upon registration, crorebet collects your date of birth and requires identity verification before real-money play begins. During the KYC (Know Your Customer) process, you will be asked to submit a government-issued photo ID — such as your National Identity Card (NID), passport, or birth registration certificate — to confirm you meet the 18+ requirement.
Accounts that have not completed age verification are restricted from making deposits, placing bets, or withdrawing funds. This restriction remains in place until satisfactory documentation is reviewed and approved by our verification team.
2.2 Protecting Minors in Your Household
If you share a device or internet connection with anyone under 18, we strongly recommend taking the following precautions:
- Always log out of your crorebet account when you have finished your session and never allow a minor to access your device while you are logged in.
- Use a strong, unique password for your crorebet account and never share it with family members or friends.
- Consider enabling parental control software on shared devices. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in parental controls on Android and iOS can restrict access to gambling websites.
- If you suspect a minor has accessed your account, contact our support team immediately at rg@crorebet.
3 Recognising Problem Gambling
Problem gambling refers to gambling behaviour that disrupts personal, professional, or financial wellbeing. It exists on a spectrum — from occasional loss of control to a severe compulsion that affects every area of life. Recognising the early signs is the most important step toward getting things back under control.
3.1 Behavioural Warning Signs
The following behaviours may indicate that gambling has shifted from entertainment to a problem:
- Spending more money or time gambling than you originally intended
- Chasing losses — continuing to bet in order to recover money you have already lost
- Feeling restless, irritable, or anxious when not gambling or when attempting to reduce play
- Gambling to escape problems, relieve stress, or manage negative emotions such as loneliness or boredom
- Lying to family members, friends, or colleagues about how much you gamble or how much you have lost
- Borrowing money, selling possessions, or taking loans to fund gambling
- Neglecting work, study, family responsibilities, or personal health because of time spent gambling
- Making repeated unsuccessful attempts to cut back or stop gambling
- Gambling with money that was set aside for essential expenses such as rent, groceries, or school fees
3.2 Financial Warning Signs
Financial stress is frequently the most visible consequence of problem gambling. Warning signs include: unexplained withdrawals from bank accounts or mobile money wallets (bKash, Nagad, Rocket), accumulating debt without a clear explanation, failing to pay routine bills, and an inability to account for where money has been spent. If you notice these patterns in yourself or a family member, please reach out for support without delay.
4 Self-Assessment Checklist
The following questions are adapted from widely recognised responsible gaming assessment frameworks. Answer honestly — your responses are private and for your own reflection only. If you answer "yes" to three or more questions, we strongly encourage you to use our self-exclusion or time-out tools and to seek further support.
Have you ever bet more money than you could afford to lose?
Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
When you lose money gambling, do you feel a strong urge to return as soon as possible to win it back?
Have you ever borrowed money or sold something in order to finance gambling?
Has gambling caused problems with your relationships, work, school, or financial situation?
Have you ever felt guilty, ashamed, or anxious about your gambling behaviour?
Have you tried to cut back or stop gambling but found it difficult or impossible?
Have you used gambling as a way to escape problems or relieve feelings of stress, anxiety, or depression?
3–5 "Yes" answers: You may be showing early signs of problem gambling. We recommend setting a deposit limit, enabling reality checks, or taking a short time-out.
6–8 "Yes" answers: Your responses suggest gambling may be significantly affecting your life. Please consider self-exclusion and contact our RG team or a professional support service immediately.
5 Responsible Gaming Tools
crorebet provides a suite of free, easy-to-use player protection tools. All tools are accessible from your account settings dashboard immediately after login. There is no waiting period to activate protective measures — only to loosen them.
5.1 How to Access These Tools
All responsible gaming tools are located under Account Settings → Responsible Gaming in your crorebet dashboard. You can also request any limit adjustment or time-out by contacting our support team via live chat or by emailing rg@crorebet. Support agents are available around the clock and will process your request immediately during a live chat session.
5.2 Betting History and Account Statements
Staying informed about your gambling activity is itself a powerful responsible gaming tool. crorebet provides a full betting history and financial transaction log in your account dashboard, exportable as a PDF or CSV file. We encourage all players to review their account statements regularly — particularly deposit totals and session durations — as part of maintaining a healthy relationship with gambling.
6 Self-Exclusion Programme
Self-exclusion is the most comprehensive protection tool available on crorebet. It is designed for players who feel that they need a substantial period away from gambling in order to address a problem or simply as a precautionary measure. We take self-exclusion requests extremely seriously and process them as a priority.
6.1 Available Exclusion Periods
- 6 months: Suitable for players who want a meaningful break without committing to a longer period
- 1 year: Recommended for players who have identified a recurring problem and want extended time to recover
- 3 years: For players with a more serious history of problem gambling
- Permanent exclusion: An irreversible lifelong exclusion from crorebet for players who determine that they should never gamble online again
6.2 What Happens During Self-Exclusion
When your self-exclusion is activated, the following steps are taken immediately:
- Your account is suspended and you cannot log in, place bets, or make deposits for the full duration of the exclusion period
- Any pending withdrawals of legitimate winnings will be processed to your registered payment method within 5 business days
- All promotional and marketing communications from crorebet are stopped immediately and will not resume until your exclusion ends (or ever, in the case of permanent exclusion)
- Your account data is retained in accordance with our Privacy Policy but is flagged to prevent reactivation attempts
- Our systems will block any attempt to create a new account using the same identity documents or payment methods registered to your original account
6.3 Requesting Self-Exclusion
To initiate self-exclusion, contact our RG team directly via live chat or email at rg@crorebet with the subject line "Self-Exclusion Request". State your preferred exclusion period clearly. Our team will confirm the exclusion within 24 hours, and your account will be suspended during that confirmation window to prevent any further activity.
7 Support Resources & Helplines
crorebet strongly encourages any player who is struggling with gambling-related problems to seek professional support. There is no shame in asking for help — problem gambling is a recognised condition, and effective support is available. Below are resources that players in Bangladesh and the wider South Asia region may find useful.
7.1 Professional Support Options
- Mental health professionals: Consult a licensed psychologist or counsellor with experience in behavioural addictions. Many hospitals in Dhaka (including Bangabandhu Sheikh Mujib Medical University), Chittagong, and Sylhet have psychiatric departments that address addiction.
- National Mental Health Helpline (Bangladesh): Kaan Pete Roi — a mental health support service operating in Bangladesh that provides emotional support via telephone. Details are available via a public internet search for current contact numbers.
- Gamblers Anonymous: An international peer-support fellowship for people with gambling problems. Online and in-person meeting formats are available globally. Visit the Gamblers Anonymous international website for regional meeting schedules.
- Family support: Gam-Anon is a parallel organisation for the family members and friends of people affected by problem gambling. Support for loved ones is equally important.
7.2 Talking to Someone You Trust
Sometimes the most important first step is simply telling a trusted person — a family member, a close friend, or a religious advisor — that gambling has become a concern. In Bangladeshi culture, community and family bonds are strong, and drawing on that support network can be a meaningful part of recovery. Our RG team fully supports this approach and can provide guidance on how to have that conversation if you are unsure where to begin.
8 Contact Our RG Team
Our dedicated Responsible Gaming team operates separately from general customer support and is trained specifically to assist players dealing with gambling-related concerns. All communications with the RG team are treated with strict confidentiality — your information will not be shared with third parties except where required by law.
8.1 How to Reach Us
- Email: rg@crorebet — responses within 2 hours during peak hours (9:00 AM – 11:00 PM BST, UTC+6); within 6 hours at other times
- Live Chat: Available 24/7 through the crorebet platform. Select "Responsible Gaming" from the support category menu to be connected directly with a trained RG advisor
- General Support: support@crorebet — for account-related queries that do not require specialist RG assistance
8.2 What to Expect
When you contact the RG team, you will be greeted by a trained advisor who will listen without judgment. They can help you activate any of the player protection tools described on this page, assist with self-exclusion enrolment, provide information on local and international support organisations, or simply offer a supportive conversation if you are unsure what step to take next.
We commit to treating every responsible gaming enquiry as a priority. Your wellbeing matters more to us than your betting activity, and we will never attempt to dissuade you from using protective tools or seeking help.
Play Smart, Play Safe
Enjoy crorebet Responsibly
When gambling stays fun, it is at its best. Explore our games with your limits set, your session reminders active, and the confidence that our team is here if you ever need support.